SCY Enterprise Ltd and Science City York, are hereafter referred to as SCY.
BACKGROUND
Creating Value Through Innovation
SCY is a leading provider of business and innovation services, with the specialist capability to drive growth and prosperity
Impact and value
- Providing solutions to critical business issues
- Helping to develop new markets, products & processes
- Accelerating access to valuable knowledge and expertise
- Improving overall business performance
We’ve helped create more than 100 companies and thousands of jobs, and have successfully secured more than £30 million investment for our customers.
SCY helps explore every avenue of opportunity for customers to help ensure they remain ahead of the competition, derive maximum value from their operations, and sustain long term performance and growth.
Our commitment
- Customer satisfaction
- Innovation in everything we do
- Quality and value for money
Services
- Funding Expertise
- Business Mentoring
- GrowthAccelerator
- Innovation
- SCY Network and Events
OUR APPROACH TO QUALITY
The following basic key principles underlie everything we do.
Focus on customers
Our task is to understand clearly what our members and clients want, and to deliver our services effectively and promptly.
Continuous improvement
SCY is committed to the on-going development of its employees. All staff are trained and encouraged to review and improve everything they do and everything they produce on a continuous basis.
Monitoring quality
We continually seek feedback and evaluation of our services.
If you have any comments or suggestions on the services we provide, please contact our Head of Operations.
Quality through people
It is the creativity, energy and integrity of our staff which guarantees a quality service to our members and clients. We make every effort to enable everyone within SCY to develop to their full potential and, in turn, to deliver such benefits derived to our members and clients.
THE STANDARDS OF SERVICE YOU CAN EXPECT
Contact with SCY
Our staff will clearly identify themselves in all correspondence and on first meeting. They will be courteous in their dealings with you and will adopt a professional approach at all times.
Response to enquiries
We seek to answer telephone calls promptly. If the first person you speak to is unable to deal with your enquiry, either your call will be transferred to the right person or we will arrange for that person to call you back as soon as possible.
We aim to deal with questions arising from telephone enquiries within two working days.
We aim to respond to correspondence from you (whether by letter, fax or email) in full within 10 working days. If a complete reply will take longer than this, we will send you an interim reply, letting you know why, when you can expect a full reply and giving you a contact name and telephone number.
Appointments
If you make an appointment we aim to see you on time. If for any reason we are likely to be delayed we will contact you as soon as possible, prior to the scheduled time of the appointment and, if necessary, reschedule any appointment at your earliest convenience if you are unable to accommodate a delayed start.
On first meeting, we will:
- Fully explain the purpose of the meeting
- Explore in detail your specific needs
- Agree an action plan, clearly communicating next steps, to include the scheduling of required follow up meetings with you.
We will regularly monitor and review the service you have received and action any required improvement by regular follow up.
If you are not satisfied with our service
SCY is committed to providing a quality service and the highest standards of conduct. One of the ways in which we can continue to improve our service is by listening and responding to the views of our customers.
If you are in any way unhappy with the level of service you have received from SCY please contact us direct.
How can we be contacted?
SCY
The Ron Cooke Hub
Heslington
York
YO10 5GE
T: 01904 21 71 01
E: services@scy.co.uk
Company details
SCY Enterprise Ltd, registered in England and Wales, no. 7284459, is a trading subsidiary of Science City York, registered in England and Wales, no. 06139121.
Registered offices: The Ron Cooke Hub, Heslington, York YO10 5GE
Science City York is supported by City of York Council, the University of York and York St John University.
Key Contacts
Fay Treloar
Operations Director
T: 01904 21 71 01
E: fay.treloar@scy.co.uk
Jayne Gledhill
Administrator
T: 01904 21 71 01
E: jayne.gledhill@scy.co.uk
